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以“為什么”開(kāi)頭的問(wèn)題

2. Questions that start with “why?”

2.不要提出任何以“為什么”開(kāi)頭的問(wèn)題

Why? It’s a matter of psychology. These kinds of questions put people on the defensive, says Kohut. She advises repositioning a question such as, “Why did the company lay off people last year?” to a less confrontational, “I read about the layoffs you had. What’s your opinion on how the company is positioned for the future?”

為什么呢？因?yàn)檫@是個(gè)心理學(xué)問(wèn)題。以“為什么”開(kāi)頭的問(wèn)題會(huì)讓人變得具有防御意識(shí)，Kohut解釋道。她建議可以換個(gè)方式問(wèn)問(wèn)題，比如，把“為什么貴公司去年要裁員？”的問(wèn)題巧妙轉(zhuǎn)變成：“我聽(tīng)說(shuō)去年貴公司裁員了一部分人，請(qǐng)問(wèn)，您對(duì)于公司未來(lái)的定位有什么看法？”